De'Longhi Eclettica BPA Free Metal Kettle KBY3001.W, Customisable Design Rapid Boil Electric Kettle, 1.7L Large Capacity, Anti Scale Filter, Swivel

The De'Longhi Eclettica BPA Free Metal Kettle KBY3001.W is a product that has garnered mixed reviews from customers, highlighting both its attractive design and impressive performance while also pointing out some significant issues in quality and customer service. Most users appreciate the kettle's rapid boiling capabilities, with several mentions of it being the fastest kettle they've ever used. Many also laud its stylish appearance, often describing it as great-looking and very attractive in their kitchen spaces. The kettle’s large 1.7L capacity and ease of use contribute to its appeal, and users find it to be a good value for money. However, the experience is not without flaws. A recurring complaint involves problems with the on-off switch, with some users reporting that it fails to stay on and requires multiple attempts to activate properly. Additionally, while the kettle is well-built, users caution that the metal body can get quite hot and may pose a risk of burns if not handled carefully. Moreover, customer service has been criticized, particularly after issues occur with the product. One user expressed frustration over the lengthy and complicated process of obtaining a resolution after their kettle developed a fault within just a few months of use. In conclusion, the De'Longhi Eclettica Kettle offers excellent boiling speed and an appealing design, but potential buyers should be aware of the quality control issues and mixed responses regarding customer service. **